Privacy Policy

Privacy Policy

Last updated: May 2026

Introduction

John Patsan Media (ABN available on request) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and who we share it with.

By using our website at johnpatsanmedia.com.au and providing us with your personal information, you consent to the collection and use of your information in accordance with this policy.

We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this page and update the Last Updated date at the top. Please check back from time to time to review our Privacy Policy.

What Information We Collect

Contact Information

When you submit an enquiry through our contact form we collect your:

  • Full name
  • Email address
  • Phone number
  • Business name
  • Any information you provide in your message

We only collect this information when you voluntarily provide it to us. You may choose not to provide certain information but doing so may prevent us from responding to your enquiry. We may also collect any other information you provide while interacting with us.

Website and Technical Data

When you visit our website we may automatically collect certain technical information such as your browser type, operating system, pages visited, time spent on site, referring website and IP address. This information is collected in an aggregated manner to help us understand how people use our site so we can improve our service.

Cookies and Tracking Data

Our website uses cookies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device. Cookies are not malicious programs that access or damage your computer. We use the following:

  • Essential cookies required for the website to function correctly
  • Analytics cookies to understand visitor behaviour and improve our website
  • Marketing cookies to measure the effectiveness of our advertising

Most browsers automatically accept cookies by default. You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. Blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

Analytics Data

We use Google Analytics to collect anonymous information about how visitors use our website. This includes pages visited, time spent on site, referring websites and general location data. This information is aggregated and does not identify you personally. Google Analytics data is processed by Google in accordance with their privacy policy.

Advertising Data

We use the Meta Pixel on our website to measure the effectiveness of our advertising campaigns on Facebook and Instagram. The Meta Pixel may collect information about your visit to our website and connect it with your Facebook or Instagram account where applicable. This data is processed by Meta in accordance with their privacy policy.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the services you have requested
  • Communicate with you about your project or engagement
  • Make you aware of new services and opportunities where relevant
  • Improve our website and services
  • Measure and analyse the performance of our marketing activity
  • Detect and prevent fraudulent or malicious activity
  • Meet our legal and contractual obligations

We will never sell your personal information to third parties.

Who We Share Your Information With

Subcontractors and Trusted Partners

Where specialist services are required to deliver your project, we may share relevant information with trusted subcontractors including employees, officers, professional advisers, agents and suppliers insofar as reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required for the delivery of our services. These partners are required to handle your information securely and in accordance with this policy.

Service Providers

We use the following third party platforms which may process your data as part of delivering our services:

  • Google Analytics — website analytics
  • Meta Platforms — advertising measurement
  • WPForms — contact form processing

Each of these providers operates under their own privacy policies and data processing agreements.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to a valid legal request from a government authority or law enforcement agency, such as a court order, subpoena or warrant.

Business Sale or Transfer

In the event of a change of control, sale or transfer of our business or business assets, we reserve the right to transfer your personal information to the relevant third party, to the extent permissible at law. Any such transfer would be conducted under a confidentiality agreement and we would seek to only disclose information in good faith and where required by the circumstances.

How We Store and Protect Your Information

John Patsan Media is committed to ensuring that the information you provide to us is secure. We have put in place suitable electronic and managerial procedures to safeguard and secure your information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. Our website is hosted on Hostinger and is protected by SSL encryption.

Please be aware that no security measures are perfect or impenetrable and we cannot guarantee absolute security. The transmission and exchange of information is carried out at your own risk. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to maintain our business relationship with you, or as required by law. When your information is no longer required we will delete or de-identify it securely.

Children’s Data

Our services are not directed at children under the age of 18 and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@johnpatsanmedia.com.au and we will take steps to delete that information promptly.

Third Party Websites and Links

Our website may contain links to third party websites or platforms not owned or controlled by us. These links are provided for your convenience only and do not constitute sponsorship or endorsement of those websites. We are not responsible for the privacy practices or content of third party websites and encourage you to review their privacy policies independently when you leave our site.

Your Rights and Access

Under the Australian Privacy Act 1988 (Cth) you have the right to:

  • Access — request access to the personal information we hold about you
  • Correction — request that we correct any inaccurate or incomplete information
  • Deletion — request that we delete your personal information where it is no longer required
  • Portability — request a copy of your personal information in a commonly used format
  • Restriction — ask us to stop or restrict our processing of your personal information in certain circumstances
  • Withdrawal of consent — withdraw your consent to our use of cookies or other data processing at any time

To exercise any of these rights please contact us at hello@johnpatsanmedia.com.au. Please note that a small administrative fee may be payable for the provision of access to your personal information in accordance with the Privacy Act. We reserve the right to refuse access in certain circumstances as set out in the Privacy Act 1988 (Cth).

We will not discriminate against you for exercising any of these rights.

Cookies Management

You can manage your cookie preferences at any time by:

Complaints

If you have any complaints about how we have handled your personal information please contact us in the first instance at hello@johnpatsanmedia.com.au. We take complaints very seriously and will respond promptly after receiving your complaint.

If you are not satisfied with our response you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information please contact us:

John Patsan Media
Newcastle, NSW, Australia
hello@johnpatsanmedia.com.au
johnpatsanmedia.com.au